Customer Support

The Wall has 1,000,000 pixels. You upload your logo, choose its size and pay. One pixel costs 1 Australian dollar (AUD) plus GST where applicable, so the price is the width times the height of your brick, plus GST. After payment your logo appears on the Wall and stays there.

JPG, PNG, WEBP or GIF files up to 5 MB. If the size you choose would distort your logo, we suggest a size that keeps its proportions.

The Wall places your brick in the first free position that fits your size. Bricks that are already sold or reserved never move. If no free space is large enough, we show you the largest size that still fits.

Once you continue to payment, your bricks are held for 30 minutes. If the payment is not completed in that time, the reservation expires and the space becomes available to others. You can start again at any time.

Payments are made on Stripe’s secure checkout page with a card, Apple Pay, Google Pay or Link. We never see or store your card number.

Confirmation can take a few moments after the payment. Reload the page after a minute. If your logo is still missing, email us with your order number and the email address you used.

If a payment is received after the 30 minutes have passed, the brick cannot be assigned to you and the payment is refunded automatically to your original payment method. Your bank may take a few business days to show the refund.

Stripe emails your receipt and invoice to the address you entered when you bought. Please also check your spam folder. If you cannot find it, email us with your order number and we will resend it.

Your brick is published as soon as your payment is confirmed, so we do not offer refunds for a change of mind after payment. Before you pay, you can change or abandon your order at no cost. If your brick is not displayed as you ordered, or there is a serious problem with the service, you may be entitled to a fix, a refund or compensation under Australian law: email us with your order number. If you made a typing mistake in your company name or website, tell us and we will correct it. The reasons, time limits and the request form are on our Refund Policy page.

Your logo, company name, website link and description. Your name, email address and phone number are never shown. See our Privacy Policy for details.

Email us using the contact details above. Some order records must be kept for legal reasons, and a brick that has already been purchased is part of the public Wall.